Returns & Exchanges

At Jaques of London, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that your style experience remains effortless from the moment of purchase to potential return.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the garment is unworn and unwashed.

3

Label and Post

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.

4

Refund Processing

Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing